Serious games for better learning - IT Demand management

Strategic thinking    Demand management    Cost drivers   The value of data


Training content of serious game - header image 


Business layer
Business area area
User group
Forward planning
Business value
Service/solution modelling
Service level


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Info-graphic overview of the IT business layer

You are one of a number of small manufacturing sites within a larger company. You have a degree of autonomy but must use a company approved solution in each of your business areas. Different solutions generate different business value, take varying amounts of resource to deploy and support a certain number of users per unit of demand.

External resources
All the work done in the game is provided through an external agency with a company-wide agreement. The amount of work provided to cover those sites represented in the game is set at the beginning of the year

Upgrading your solutions
Over the course of the game you will be upgrading your solutions to better support your business. There is a price to pay for all the extra functionality though as you will increase your demand for compute resources.

Integrating your solutions
One of the ways you can generate business value from your solutions is to analyse and report. Integrating your solutions makes more data available, generating more insight.

Coverage of IT demand management game


You are managing a small industrial facility with up to five active business areas over a 6 year gaming period. Up to now, you have only had basic IT solutions in place but there has been a strategic decision from on high and the race is on to bring the solutions up to par through life-cycling in each business area.

Each player has a board representing their production facility. The board is divided into four quadrants, each representing a different area of the business along with the number of users trained to use the IT systems in that area; Administration, Manufacturing, Warehousing and Logistics.

Each business area is supported by a solution which is upgraded through the game. You have three types of solution to choose from; gold, silver and bronze. Naturally the executive management team wants to have all business areas fully integrated with best-in-class solutions but you know that you can't achieve this in the time available. so it's a compromise. Do you focus on integration at the expense of maybe not having the best solution or do you go for the best solutions, knowing that you probably won't have timeor money to fully integrate them?

Each year you have three action rounds in which the solutions can be upgraded, the number of users can be increased, management can be asked for financial commitments, system performance can be improved and solutions can be integrated. At the end of the year, you pay for the workload you have supporting your business areas and receive revenue for connected users 

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